WIN YOUR CART! Campaign Terms & Conditions

 

 

1. Promoter

The “Win Your Cart” Promotion (the “Promotion”) is conducted by Sunrise & Co Pte Ltd (UEN 197900831K) (“Sunrise”, “we”, “us” or “our”).

The Promotion is conducted in connection with the SunriseClick Singapore website at https://sg.sunriseclick.com (the “Website”).

2. Promotion Period

The Promotion commences at 12:00 AM Singapore Time on 25 October 2026 and ends at 11:11 AM Singapore Time on 3 November 2026 (the “Promotion Period”).

Entries close at 11:11 AM Singapore Time on 3 November 2026 (the “Cut-Off Time”).

No purchase is necessary to participate.

3. Eligibility

The Promotion is open to individuals who:

a. are aged 18 years or above;

b. are residents of Singapore;

c. have a registered SunriseClick Singapore customer account;

d. have logged into their SunriseClick Singapore account at least once during the Promotion Period;

e. have at least one product in their SunriseClick Singapore shopping cart at the Cut-Off Time; and

f. have submitted the mandatory campaign consent form during the Promotion Period, using the email address associated with their SunriseClick Singapore account, and expressly agreed to these Terms & Conditions, the Privacy Policy and the display of their Shopify Customer ID during the livestream draw; and otherwise comply with these Terms & Conditions.

Employees of Sunrise, employees of companies related to Sunrise, and their immediate family members are not eligible to participate.

Sunrise may require a provisionally selected winner to provide reasonable evidence of age, identity and Singapore residency before awarding the Prize.

4. How to Participate

To participate:

1. Register for or log in to your SunriseClick Singapore customer account during the Promotion Period.

2. Complete and submit the mandatory campaign consent form using the email address associated with your SunriseClick Singapore account, including ticking the required consent checkbox. Consent must be received before the Cut-Off Time.

3. Add at least one product to your shopping cart and ensure at least one product remains in the cart at the Cut-Off Time of 11:11 AM on 3 November 2026. Adding a product without submitting the required campaign consent form does not constitute an eligible entry.

Each eligible person is entitled to one entry in the Grand Prize draw only. The separate Participation Voucher is available only to eligible participants who are not ultimately confirmed as the Grand Prize winner, subject to Clause 8.

The number of products in your cart, the value of your cart and the number of times you access the Website do not increase your number of entries or chances of winning.

No purchase or payment is required to enter.

Participants must not enter using more than one customer account. Sunrise may disqualify entries associated with the same individual where it reasonably determines that multiple accounts have been used.

Sunrise may also disqualify an entry where it reasonably determines that a participant has manipulated or attempted to manipulate the Promotion, provided false information, interfered with the Website or entry process, or otherwise breached these Terms & Conditions.

5. Determination of Eligible Entries

Following the Cut-Off Time, Sunrise will reconcile the campaign consent submissions with registered SunriseClick Singapore customer accounts and shopping-cart records to identify accounts satisfying all eligibility and entry requirements. Submitting the consent form alone does not guarantee eligibility.

For draw administration, Sunrise will prepare a final eligible-entry list linking each eligible entry to its unique Shopify Customer ID. Each eligible person will receive one entry only.

The resulting eligible entry list will be finalised and frozen before the draw.

Only Shopify Customer IDs, and not participants’ names, email addresses, telephone numbers or other contact details, will be displayed during the livestream draw. The Shopify Customer ID is an internal account identifier; its public display is subject to the participant’s express campaign consent.

6. Winner Selection

The draw will take place at approximately 4:00 PM Singapore Time on 3 November 2026.

The draw will be conducted publicly via the official SunriseClick Singapore Instagram page.

During the live draw:

1. Sunrise will announce the total number of eligible entries;

2. Sunrise will use an electronic random selection method to select one eligible entry from the finalised eligible-entry list; and

3. the Shopify Customer ID corresponding to the selected entry will be displayed during the livestream and that entry will be provisionally selected as the winner.

Sunrise also intends to randomly select three reserve entries during the same live draw in a predetermined order.

A reserve entrant may become the selected winner if a preceding selected entrant is ineligible, is disqualified, declines the Prize or fails to claim the Prize in accordance with these Terms & Conditions.

Only the selected Shopify Customer ID will be displayed during the livestream. No participant’s full name, email address, telephone number, password or other contact details will be displayed.

7. Grand Prize – S$300 Voucher

There is one (1) prize, consisting of a S$300 SunriseClick Singapore voucher (the “Prize”).

The Prize:

a. is redeemable through the Website;

b. is valid for one redemption in a single transaction only and cannot be split across multiple orders or used again after redemption;

c. is valid until 30 November 2026 at 11:30 PM Singapore Time (SGT), after which any unused value expires;

d. is personal to the winner and non-transferable;

e. cannot be exchanged or redeemed for cash;

f. may be used towards products available for purchase on the Website, subject to product availability and the Website’s applicable terms and conditions; and

g. has no residual value following its single redemption. Any unused portion of the S$300 voucher value is forfeited and will not be carried forward, refunded, exchanged for cash or reinstated.

For example, if the winner uses the Prize towards an order worth S$250, the remaining S$50 will not be carried forward, refunded or exchanged for cash.

If the total amount payable for the order exceeds the S$300 voucher value, the winner must pay the difference and any applicable delivery fees, taxes or other charges not covered by the voucher.

If an order placed using the Prize is cancelled, or any item is returned or refunded after redemption, the redeemed voucher value will not be reimbursed, reissued, restored or made available for further use, subject always to applicable law and any mandatory consumer rights. Any refund of amounts actually paid by the winner will be handled under the Website’s applicable return/refund terms and law. The Prize remains subject to SunriseClick Singapore’s usual ordering and delivery terms.

8. Participation Voucher – S$10 Off

Each participant who meets all eligibility and participation requirements under Clauses 3 and 4, including submission of the mandatory campaign consent form using the email address associated with their SunriseClick Singapore account and having at least one product in their cart at the Cut-Off Time, will be eligible for one (1) S$10 SunriseClick Singapore participation voucher (the “Participation Voucher”), PROVIDED THAT the participant is not the ultimately confirmed recipient of the S$300 Grand Prize under Clause 7.

For clarity, submitting the consent form alone does not qualify a participant for the Participation Voucher. The Participation Voucher will be provided only to eligible non-winning participants after the Grand Prize winner has been finally determined (including any reserve or supplementary winner selection). A provisionally selected entrant who does not ultimately receive the Grand Prize may receive the Participation Voucher only if they otherwise remain eligible under these Terms & Conditions.

The Participation Voucher is subject to the following conditions:

a. it provides S$10 off a single order with a minimum eligible merchandise spend of S$100 on the Website;

b. it is limited to one (1) Participation Voucher per eligible non-winning participant, regardless of the number or value of products in the participant’s cart;

c. it is valid for one-time use in a single transaction only and cannot be split across multiple orders or reused;

d. it is personal to the recipient, non-transferable and cannot be exchanged for cash;

e. any unused discount value is forfeited after redemption and cannot be carried forward, refunded or exchanged for cash;

f. it will be sent to the email address associated with the eligible participant’s SunriseClick Singapore customer account after final eligibility checks and the conclusion of the Grand Prize winner verification process;

g. its expiry date, product exclusions and other redemption conditions will be stated in the voucher communication; these conditions must be confirmed and communicated before issuance;

h. it cannot be combined with other voucher codes or order-level promotional discounts unless expressly permitted by SunriseClick Singapore;

i. the S$100 minimum spend is calculated on the eligible merchandise subtotal after applicable discounts, excluding shipping fees;

j. if an order using the Participation Voucher is cancelled, or an item is returned or refunded, the redeemed voucher discount will not be reissued, restored or reimbursed, subject to applicable law and mandatory consumer rights; refunds of amounts actually paid will be handled under the Website’s applicable policies and law; and

k. it is subject to product availability and the Website’s applicable ordering and delivery terms.

The Participation Voucher is separate from the Grand Prize, does not increase the chance of winning, and will not be awarded to the ultimately confirmed Grand Prize winner.

9. Winner Notification & Verification

The provisionally selected winner will be notified via the email address registered to their SunriseClick Singapore customer account as soon as reasonably practicable, and in any event, within seven (7) calendar days following the draw.

All official winner notifications and verification communications will be conducted through SunriseClick Singapore's authorised communication channels:

The provisionally selected winner must respond to the notification email within three (3) calendar days from the date the email is sent.

If no response is received within the initial three (3) calendar days, SunriseClick will make reasonable attempts to contact the winner by telephone using the contact number registered to their customer account, where available.

An additional two (2) calendar days will be granted following the expiry of the initial response period for the winner to respond and submit the required verification information or documentation.

If the winner remains uncontactable or fails to submit the required verification information or documentation within this extended period, SunriseClick may disqualify the winner and proceed to the next eligible reserve entrant in the predetermined order.

 

For the purpose of winner verification:

a. SunriseClick will never request participants to disclose their account passwords, one-time passwords (OTPs), payment card credentials or other sensitive login information in connection with the Promotion.

b. SunriseClick may privately request information or documentary evidence reasonably necessary to verify the provisionally selected winner's identity, age, Singapore residency and eligibility for the Promotion. All such requests will be communicated through SunriseClick's official communication channels.

c. Where documentary evidence is requested, participants are only required to provide information reasonably necessary for verification. Any information not relevant to the verification process may be redacted.

d. Participants who wish to verify the authenticity of any winner notification or telephone communication may contact SunriseClick Singapore directly via customercare@sunriseclick.com or +65 6259 8668.

SunriseClick reserves the right to disqualify the provisionally selected winner if the participant:

a. Fails to respond within the prescribed response period, including the additional two (2) calendar days;

b. Fails to provide sufficient information or documentation to establish eligibility within the required verification period;

c. Is found to have breached these Terms & Conditions or provided false or misleading information; or

d. Declines or refuses to accept the Prize.

In any of the above circumstances, SunriseClick may offer the Prize to the next eligible reserve entrant in the predetermined order.

The same notification procedures, telephone follow-up attempts, response deadlines and verification requirements will apply to all reserve entrants.

All winner notifications and verification processes will be conducted privately. No participant's name, email address, telephone number or other contact details will be publicly disclosed during the livestream draw. Only the participant's Shopify Customer ID will be displayed, in accordance with the consent provided under the Promotion.

10. Unclaimed Prize

If the originally selected winner and all three (3) reserve winners are disqualified, fail to complete the required verification, decline the Prize or fail to respond within the prescribed timeframe under Clause 9, SunriseClick will conduct a supplementary random draw from the remaining eligible entries.

The originally selected winner and the three (3) reserve winners who have been disqualified or have otherwise forfeited their entitlement to the Prize will be excluded from the supplementary draw.

One (1) replacement winner and three (3) additional reserve winners, where sufficient eligible entries remain, will be randomly selected from the original finalised eligible entry list.

The supplementary draw will be conducted using a random selection method consistent with the original draw. The selection process and results will be documented internally for transparency and audit purposes.

The replacement winner and additional reserve winners will be subject to the same eligibility criteria, notification procedures, response deadlines and verification requirements stipulated under Clause 9 of these Terms & Conditions.

If the replacement winner is disqualified, fails verification, declines the Prize or fails to respond within the prescribed timeframe, SunriseClick may proceed to the next eligible reserve winner from the supplementary draw in the predetermined order.

If the Prize remains unclaimed after SunriseClick has made reasonable attempts to award it to the originally selected winner, the initial three (3) reserve winners, the supplementary replacement winner and the additional reserve winners, the Prize will remain unawarded, subject to applicable Singapore law.

SunriseClick will not be obliged to conduct any further supplementary draws beyond the process described above. Any unclaimed Prize will be dealt with in accordance with applicable Singapore law.

11. Announcement of Results

The selected Shopify Customer ID will be displayed publicly during the livestream winner selection draw conducted through the official SunriseClick Singapore Instagram page (@sunriseclick.singapore).

Only the Shopify Customer ID associated with the selected entry will be displayed during the livestream. Participants' names, email addresses, telephone numbers, passwords, payment information or other contact details will not be publicly disclosed.

The provisionally selected winner will be contacted separately and privately via email and/or telephone calls using the contact details registered to their SunriseClick Singapore customer account, in accordance with the notification and verification procedures stipulated under Clause 9 of these Terms & Conditions.

All official winner notifications and verification communications will be conducted through SunriseClick Singapore's authorised communication channels:

SunriseClick will never request participants to disclose their account passwords, one-time passwords (OTPs), payment card security codes or other sensitive login credentials in connection with the Promotion.

Any information or documentation reasonably required for winner verification will be requested and handled privately through SunriseClick's authorised communication channels.

SunriseClick may also publish the selected Shopify Customer ID and announce the Promotion results through its official website, Instagram account or other official communication channels, provided such disclosure is covered by the participant's express consent and complies with applicable Singapore law.

No other participant-identifying information will be publicly disclosed solely as a result of the Promotion or winner selection, except where the individual has provided separate consent or where otherwise permitted or required by applicable law.

12. Personal Data

Personal data collected or used in connection with the Promotion, including the email address submitted through the campaign consent form, Shopify Customer ID and shopping-cart records, will be handled in accordance with Sunrise’s applicable Privacy Policy and Singapore’s Personal Data Protection Act 2012. The required checkbox records express consent to these Promotion Terms & Conditions and the display of the participant’s Shopify Customer ID during the livestream draw.

Personal data may be used for purposes including:

• administering the Promotion;

• determining and verifying eligibility;

• conducting the draw;

• contacting the winner;

• issuing the Grand Prize and administering the Participation Voucher;

• preventing abuse or duplicate participation;

• maintaining legally required records; and

• complying with applicable laws.

Participation in the Promotion does not, by itself, constitute consent to receive direct marketing communications where separate consent is required under applicable law. The campaign consent checkbox must be unchecked by default, mandatory for entry, and separate from any optional marketing subscription.

13. Website Terms

These Terms & Conditions supplement SunriseClick Singapore’s usual website terms and conditions, privacy policy and other applicable policies.

The Website’s usual terms and conditions continue to apply to the purchase and delivery of products using the Grand Prize or Participation Voucher.

If there is any inconsistency between these Promotion Terms & Conditions and the Website’s general terms regarding participation in or administration of this Promotion, these Promotion Terms & Conditions will prevail to the extent of that inconsistency.

14. Technical Issues & Administration

Sunrise will take reasonable steps to administer the Promotion fairly and in accordance with these Terms & Conditions.

Sunrise will not be responsible for an entry failing to qualify because a participant was not successfully logged into their account, did not submit the mandatory campaign consent before the Cut-Off Time, their shopping cart was empty at the Cut-Off Time, or information was not properly recorded due to circumstances outside Sunrise’s reasonable control, subject to applicable law.

If a technical malfunction, system error or other circumstance materially affects the integrity of the Promotion or draw, Sunrise may take reasonable steps necessary to rectify the issue, provided that any action taken remains consistent with applicable law and the principles of fairness underlying these Terms & Conditions.

15. Disqualification & Decisions

Sunrise may investigate suspected fraud, abuse, duplicate accounts or breaches of these Terms & Conditions and may request reasonable information from a participant for this purpose.

Sunrise’s decisions concerning factual matters relating to the administration of the Promotion will be made reasonably and in good faith, subject to applicable law.

Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot lawfully be excluded or limited.

16. Changes, Suspension or Cancellation

Sunrise may amend, suspend or cancel the Promotion where reasonably necessary due to circumstances outside its reasonable control or where required by law or a competent authority.

Sunrise will not make an amendment that unfairly prejudices participants after participation has commenced, except where reasonably necessary to comply with applicable law or address circumstances affecting the integrity or proper administration of the Promotion.

Any material change will be communicated through an appropriate SunriseClick channel.

17. Governing Law

The Promotion and these Terms & Conditions are governed by the laws of Singapore.

Participants submit to the jurisdiction of the courts of Singapore.

18. Acceptance

By actively submitting the mandatory campaign consent form and ticking the required checkbox, each participant confirms that they have read and agreed to these Terms & Conditions and the applicable Privacy Policy, and expressly consents to the display of their Shopify Customer ID during the livestream draw. Entry remains subject to all other eligibility requirements.